Visiting Angels East Lancashire home care agency in Pendle rated 'good' by Care Quality Commission
A home care agency based in Pendle has celebrated receiving a ‘good’ rating in its first ever CQC inspection.
The achievement, for Visiting Angels East Lancashire, reaffirms the organisation’s commitment to delivering safe, effective, caring, responsive, and well‑led home care services across the region. The inspection, by the Care Quality Commission, which is the independent statutory regulator of health and adult social care services in England, highlighted strong person‑centred care, highly trained staff, and consistently positive outcomes for clients receiving support at home.
This milestone comes alongside another major success as the company, based at Northlight Parade in Pendle Road, Brierfield, has been recognised for the second consecutive year as one of the Top 20 Home Care Providers in the North West. This is based on verified reviews from families and clients through homecare.co.uk the UK’s leading home care review platform. This accolade places the organisation among the most trusted and respected care providers in the region, reflecting exceptional service quality and community impact.
The CQC report praised the service for its strong safeguarding knowledge, personalised care planning, and effective support for individuals with complex needs. The organisation’s leadership team, including registered manager Farzana Khan, has been instrumental in building a culture of excellence, accountability, and continuous improvement. Regular mock inspections, robust training programmes, and a commitment to person‑centred care have been key drivers behind the service’s success and growing reputation.
With caregivers supporting clients throughout East Lancashire, Visiting Angels plans to continue to expand its reach and impact, working closely with families, local health professionals, and community partners to deliver reliable, dignified, and compassionate home care.