Inspectors praise Burnley GP surgery
The four-strong inspection team specialising in assessing NHS services lavished praise on the practice for its outstanding care of vulnerable patients through work with a domestic violence refuge and a drug recovery service.
During its December visit the team found the practice to be well equipped and to listen and act on to feedback comments from patients and staff feedback. They said staff working in the practice had the skills, knowledge and experience to carry out their work to provide the right care and treatment, and that patients felt they were treated with respect, dignity, compassion and empathy.
The practice, which has 4,489 registered patients was rated good in five categories: for being safe, effective, caring, responsive and well-led.
The inspectors also looked at specific services, and rated the practice as being good in the way it looks after older people, people with long term conditions, those experiencing poor mental health (including people with dementia), working- age people (including those recently retired and students) and families, children and young people. The practice has higher than the national average number of patients under 18 but also made sure it was responsive to the elderly with home visits, and same day appointments for the over 75s.
Patients questioned by the inspectors and those filling in questionnaires said they were happy with treatments, and the way in which they were treated.
Judged against national criteria, the practice scored 97.8% for the way in which conditions were treated, most notably in how diabetics were looked after with flu injections, foot examinations, and blood pressure and cholesterol tests.
Patients needing mental health care also fared better than the national average with documented agreed care plans and opportunistically screening for those at risk of dementia. All newly diagnosed patients receive a follow up appointment with the GP within three months and yearly reviews to talk over their care plan.
Lead inspector Professor Steve Field suggested the practice could improve its infection control and record keeping.
Dr Mark Dziobon, one of the two GPs at Rosegrove, and the newly appointed clinical director at East Lancashire Clinical Commissioning Group, said: “I’m very happy with the outcome of our CQC inspection. Our team at the surgery all work really hard and are dedicated to delivering the best possible patient care, so I’m really pleased to hear that our hard work has paid off.
“It’s always an anxious time when there’s an inspection and so it’s reassuring to know we’re doing a good job, and patients can feel reassured of this too.”