The 15 GP surgeries in Lancashire with the most dissatisfied patients

By Sarah McCann

Health writer

Published 9th Dec 2025, 11:35 BST

Patients across Lancashire have had their say on their GP surgery 🩺

Not every GP surgery is meeting patients’ expectations, with patients across Lancashire sharing how they really feel their practice is performing in the latest GP Patient Survey, produced by Ipsos on behalf of NHS England.

The 2025 survey, which was carried out between January and March this year, gathers information on how patients feel about their doctor’s surgery, with more than 700,000 patients in England completing it.

Patients were asked a range of questions about their last GP appointment as part of the survey, including whether they felt their needs had been met.

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Across the country, the majority of patients said their needs had ‘definitely’ been met (57%) or had been met ‘to some extent’ (33%).

However, not every GP surgery meets the expectations of all its patients. Here we reveal the GP surgeries in Lancashire where the most patients felt their needs were not met. Surgeries are ranked by the proportion of patients who said their needs had ‘not at all’ been met during their last appointment.

There were 358 survey forms sent out to patients at Compass Medical Practice in Blackpool, and the response rate was 11%. When asked if their needs were met during their last general practice appointment, 66% of patients said ‘no, not at all’.

1. Compass Medical Practice - Blackpool

There were 358 survey forms sent out to patients at Compass Medical Practice in Blackpool, and the response rate was 11%. When asked if their needs were met during their last general practice appointment, 66% of patients said ‘no, not at all’. | Google Maps

There were 356 survey forms sent out to patients at The Richmond Hill Practice in Colne, and the response rate was 24%. When asked if their needs were met during their last general practice appointment, 30% of patients said ‘no, not at all’.

2. The Richmond Hill Practice - Colne

There were 356 survey forms sent out to patients at The Richmond Hill Practice in Colne, and the response rate was 24%. When asked if their needs were met during their last general practice appointment, 30% of patients said ‘no, not at all’. | Google Maps

There were 374 survey forms sent out to patients at Barrowford Surgery in Barrowford, Nelson, and the response rate was 30%. When asked if their needs were met during their last general practice appointment, 28% of patients said ‘no, not at all’.

3. Barrowford Surgery - Barrowford, Nelson

There were 374 survey forms sent out to patients at Barrowford Surgery in Barrowford, Nelson, and the response rate was 30%. When asked if their needs were met during their last general practice appointment, 28% of patients said ‘no, not at all’. | Google Maps

There were 813 survey forms sent out to patients at Family Practice, Barbara Castle Way Health Centre in Blackburn, and the response rate was 16%. When asked if their needs were met during their last general practice appointment, 26% of patients said ‘no, not at all’.

4. Family Practice, Barbara Castle Way Health Centre - Blackburn

There were 813 survey forms sent out to patients at Family Practice, Barbara Castle Way Health Centre in Blackburn, and the response rate was 16%. When asked if their needs were met during their last general practice appointment, 26% of patients said ‘no, not at all’. | Google Maps

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