Burnley Together sees increase in calls for help during coronavirus outbreak

Burnley Together, the borough's community hub established to provide support to our communities during the coronavirus crisis, has seen the number of calls for help increase significantly in its second week of operation.

Monday, 6th April 2020, 4:17 pm
Updated Monday, 6th April 2020, 4:18 pm

The community hub aims to link people and organisations who can provide help and support with those that need it most.

It is a partnership of public, private and voluntary organisations which have come together to help people across the borough, including Burnley Council, Calico, Lancashire County Council, Burnley FC in the Community (BFCitC), Burnley Leisure and Burnley, Pendle and Rossendale Council for Voluntary Services (CVS).

Phil Jones, managing director of Calico Enterprise, said: "The community hub has really taken off in a big way and I'd like to thank everyone who has come together to make this possible.

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Burnley Together is proving a great help during the coronavirus crisis

"We've made a great start and these figures show what can be achieved when people work together to help others when they need it most. Demand for support is high and I'd ask people to be patient as we learn lessons and this service develops and expands.

"We're here to offer as much help and support as we can so that we all stay strong and get through this emergency together."

In the first two weeks of operation the community hub has:

Taken 1,194 phone calls to its hotline (456 in week one, 738 calls week two)

Received a total of 459 electronic contacts (238 week 1, 221 week 2)

Made 409 referrals to the Burnley FC in the Community foodbank for emergency food parcels (142 wk 1, 267 wk 2)

Signposted a total of 65 people for volunteering to Burnley, Pendle and Rossendale CVS

Currently followed by over 885 people on social media channels

Plans to start medicine deliveries from pharmacies to patients' homes from this week

Burnley Council's chief operating officer Lukman Patel said: "We're very grateful to all partners, colleagues and volunteers who have come forward to help staff the hotline, make food deliveries and to support all the other work going on to help the most vulnerable people in our communities.

"New services and areas of support are being added to the hub's offer on a regular basis to meet the needs of our residents. Everyone is pulling together to help those most in need of support."

The hub is open seven days a week and will be open over the Easter bank holiday weekend.

Staff at Burnley Together can be contacted via phone 01282 686402 or email at [email protected] or people can visit the website burnleytogether.org.uk