Support offered for young people worried about exam results

Lancashire students who have either received their A-level results or are waiting for their GCSE results are reminded that help, support and guidance is available from 'Talkzone', the county council's advice service.

Exam results can be a source of stress for many students
Exam results can be a source of stress for many students

Young people between the ages of 12 and 19 can access this support by telephone, text, webtalk, email and Facebook. It is also available for any young person up to the age of 25 with a disability.

The Talkzone service, formerly known as The Line, is available from 2pm to 10pm each day including weekends and bank holidays.

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County Councillor Susie Charles, Cabinet Member for Children, Young People and Schools, said: "I appreciate that this can be a very worrying time for young people. I can still remember vividly how anxious I felt going into school to get my results.

"I wish that Talkzone had been available then, as I'm sure I would have used it."

Through Talkzone, young people can speak with trained advisors in confidence and chat through anything that is worrying them, as well as their exam results. Staff are able to talk about a wide range of issues which young people tell us they really appreciate, including feeling low, relationships, leaving home or contraceptive advice.

Since it was set up 24 years ago, Talkzone advisors have responded to thousands of enquiries from young people on a huge range of issues.

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Gaja Gannon, Talkzone manager, added: "Although the majority of the calls we take in August are about worries over A-levels and GCSEs, we're available 365 days a year to talk to any young person about any concern they have.

"Staff are fully trained and are able to identify options for young people who may not have a place sorted out, or for those whose results have been better or worse than expected.

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"Whether the issue is large or small, Talkzone is available to help, so don't be afraid to call, text or contact us online."

Young people can call Talkzone on 0800 511 111, text on 07786 511 111, email [email protected], access webtalk services at or