Sky is giving customers free extras during the coronavirus outbreak - here’s what’s available

Thursday, 19th March 2020, 12:30 pm
Updated Thursday, 19th March 2020, 12:31 pm
Sky is trying to give something back to their customers, to ensure people have plenty to keep them entertained at home in the coming weeks (Photo: Shutterstock)

As the coronavirus outbreak continues and the government advises social distancing, Sky is trying to give something back to their customers, to ensure people have plenty to keep them entertained at home in the coming weeks.

On its ‘How we’re responding to Covid-19 page,’ the company said, “In such challenging times, we are working hard to keep you connected to what matters, when it matters most.Our first priority is ensuring our customers continue to get the very best service we can provide.

“We’d love more people to experience Sky, but for the time being we’re focusing our attention and resources on making sure we do our very best for our existing customers.

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“Whether this is prioritising the calls coming into our call centres, improving our online service, or sending our engineers on visits to your home to keep your services up and running.

“With us all likely to be spending more time at home in the coming months, we’re also doing a few extra things to make your Sky TV experience even better.”

Free services, new channels, movies and a pause on subscriptions

In an email sent round to its customers, Sky explained that it’s doing a multitude of things to aid customers during the virus outbreak.

This includes “making Sky Go Extra available to all our customers for free, so busy homes will have access to Sky TV on three screens at the same time.”

Sky is also launching three new channels this Spring - all of which will provide “high quality factual programmes that can help educate as well as entertain”. These are:

Sky HistorySky NatureSky Documentaries

As going out to the cinema may no longer be possible for a while, Sky is also making a range of movies available in your home through Sky Store - doing so on the same day as the global premieres.

This will begin with DreamWorks Animation's Trolls World Tour on 6 April.

The company is also bringing customers YouTube kids and Disney+ to Sky Q in the coming weeks, so there’s something for all the family.

What about sports subscriptions?

Sky is also allowing customers to pause their sports subscriptions due to many of the recently postponed sports events. You will not be charged a fee to do so, or be held to any notice period.

Broadband, calls and data

Regarding the cost of calls, Sky said, “To make it easier for you to keep in touch with your loved ones without worrying about costs - especially if you are self-isolating or reducing social contact - calls to UK landlines at any time of day will be free for our existing Sky Talk customers from this weekend to the end of April.”

For those worried about data, the company added,“With the prospect of many of us working from home, we want our existing Sky Mobile customers to be able to access the internet without worrying about running out of data.

“So, we'll soon be adding a 10GB data boost into the Piggybanks of all of our customers, free of charge. This can be shared across all the SIMs on your account.”