I WAS very apprehensive about a proposed visit to Blackburn Hospital but my fears were soon allayed. I was treated with courtesy and good humour from start to finish.
All the information sent to me beforehand was extremely helpful and the attention of all the staff from the time of my arrival cannot be praised too highly.
Everybody was so sensitive and everybody smiled – so reassuring that people are enjoying their work.
Also appreciated was being kept informed when there were delays and apologies were given.
So a heartfelt “thank you” from a grateful lady who would like to reassure others that a visit to the Royal Blackburn Hospital can be a positive experience.