Citizens Advice Ribble Valley continues to help during coronavirus pandemic

Manager, Katy Marshall, said: "We want to make sure that people are getting all the advice and support needed at present in dealing with coronavirus problems. For example, we recently had the following enquiry: 'My income has dropped due to coronavirus and I’m struggling to keep up with all of my bills. I rent my house from a private landlord and pay all the usual bills - electricity, water, and Council Tax. How best can I juggle them,and is there any help I can get from the government?' If your income is reduced because of coronavirus, you should check whether you’re entitled to sick pay or to claim benefits. You can check your eligibility for both sick pay and benefits on our public website: https://www.citizensadvice.org.uk/benefits/coronavirus-check-what-benefits-you-can-get/ If you’re already on existing benefits, these might also increase, see https://www.citizensadvice.org.uk/benefits/coronavirus-check-if-there-are-changes-to-your-benefits/"If you’re struggling to pay rent, talk to your landlord straight away. You should explain the situation and could ask for more time to pay, a temporary reduction in rent, or ask to catch up any missed payments by installments. If you contact Ribble Valley Citizens Advice, we can help you explain things to your landlord. If you can’t come to an agreement with your landlord, it’s a good idea to pay what you can afford and keep a record of what you offered. The government passed an emergency law which means landlords have to give you three months notice to end certain tenancy types from March 26th. The court service has suspended all possession action for 90 days from March 27th. This means that even if you have been served a notice for eviction, it’s unlikely it can be enforced during this time. You can find out more about what to do if you’re being evicted for rent arrears on our public website."

She added: "If you already claim Housing Benefit, you should tell the council your income has been reduced. If you don’t claim it already, you might be entitled to help with housing costs from the government. When it comes to your utilities, you should contact the provider as soon as possible. Depending on the type of bill, they may be able to arrange a payment plan, or have schemes in place for people in financial hardship. You should also talk to your local council, as your income has changed you might be entitled to a council tax reduction. If you’re struggling to pay multiple bills, it’s important to sort out what’s known as ‘priority bills’ like energy bills or council tax over credit card bills. This is because the immediate consequences of not paying these things are much more serious. We can help you with this. Call us on 01200 427336 between 10 am to 4pm weekdays except Friday."