LETTER: Automated machines on the end of phones make me mad

I AM writing about Mr Pendle’s article on phones. It is a good job I don’t pay for my calls, otherwise it would cost me a small fortune.

Tuesday, 15th March 2011, 3:39 pm

All these big firms and a lot of smaller ones have automated machines when they tell you to press a load of numbers to get what you want and you can phone numerous times and get nothing. Most of them don’t have a number whereby you can speak to someone to tell you all you wanted to know. A lot of them tell you to press and then you are taken to a further lot of numbers. Very often, I tell them over the phone to get lost and hang up, not that it does me any good.

When you do get through and ask for an official, there is a lot of umming and arring and more often than not, you are told they are not in the office or are out.

The only way to contact them is by letter.

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