Lancashire sees 15% increase in NHS complaints
While the number of written complaints has increased by 4.9% across the whole of the NHS, according to a report released by NHS Digital Lancashire, which had 5,300 complaints compared with 4,600 the previous year, experience the biggest leap.
While onlt about half (49.8%) of the resolved complaints made to primary care providers were upheld, the NHS receives an average of 571 written complaints per day, with the main areas of contention being GPs and dental practices.