Staff at Burnley Urgent Care Centre treated more than 50,000 patients in its first year.
The care centre sees between 120 to 150 patients a day presenting with a wide range of injuries and illnesses, but has never once dipped below its 95% target of seeing them under the four-hours.
It is open every hour of the day, seven days a week. In addition to nursing staff, a doctor is always present. A GP is on site from 2 to 11pm and a consultant is also available from 9am to 5pm, Monday to Friday. Doctors rotate shifts between the care centre and the Emergency Department at Blackburn.
Said Matron Julie Kay:“This is a fantastic facility and we have the skills and capacity to treat a wide range of patients. A GP is on site so when we triage patients it makes it easier to decide which is the right place for treatment.
“We are not an Emergency Department and it is very important that people come to the right place for care and treatment.
“We don’t have specialist facilities so if you or a member of your family has a serious illness or injury such as cardiac chest pain, severe breathing difficulties or a very unwell child, you need to go to A&E at the Royal Blackburn Hospital or call 999 for an emergency ambulance.”
Gillian Simpson, Director of Operations at East Lancashire Hospitals NHS Trust, added: “We are delighted that the urgent care model at Burnley is working so well and that patients are pleased with the service and facilities we offer. The majority are being seen and treated within four hours, often less.”