100 new jobs boost as Simonstone contact centre

Burnley has received a big jobs boost with news of major investment for an ever expanding business.

CEO at New Call Telecom Mr Nigel Eastwood. Photo Ben Parsons
CEO at New Call Telecom Mr Nigel Eastwood. Photo Ben Parsons

New Call Telecom, the fastest growing home phone and broadband provider for its size in the UK, will see a further 100 people working at its Simonstone contact centre during the next two years.

The firm has attracted significant backing from entrepreneur and prominent City figure Dr Jerome Booth, which will enable New Call to develop its customer service operation.

Chief executive Mr Nigel Eastwood, who studied at Burnley College, relocated the customer service operations of New Call Telecom from New Delhi, India, to Simonstone in 2012.

“We could have put the contact centre anywhere in the UK,” he said. “I had golden opportunities to stick it in Glasgow or London, anywhere, but I wanted it here.

“We started off with 15 people and now we are approaching 100. We’re now nearing our two-year anniversary and over the next two years we should be passing the 200 mark.

“This deal is a key milestone for our business and testament to the hard work and dedication of all our teams. We are delighted to join forces with Jerome, who is going to become a great ambassador for our business, and like myself, has the vision, drive and ambition to shape our business into a major player. New Call is now very well positioned for extraordinary growth.

“These are really exciting times for everyone at New Call.”