These are the 8 best car breakdown cover providers, as recommended by What Car?

These are the 8 best car breakdown cover providers, as recommended by What Car?
These are the 8 best car breakdown cover providers, as recommended by What Car?

The AA has been named Britain’s best breakdown service by a leading automotive consumer group.

The country’s largest rescue provider was ranked top among the country’s eight major recovery services by What Car? as part of its 2019 Reliability Survey.

The investigation into roadside assistance services polled drivers for their experiences, looking at response times and how many problems were fixed at the roadside to rank their performance.

It found the AA was quickest to reach stranded motorists, arriving in less than 30 minutes 23 per cent of the time, with nearly three-quarters of all customers reached within an hour.

The RAC proved to be the best at roadside repairs, with 40 per cent of all cars and vans fixed permanently, and another 25 per cent given a temporary fix that would allow drivers to continue their journey home or to a nearby garage. The AA and Green Flag were able to provide a permanent fix to 38 per cent and 37 per cent of all vehicles and offer a temporary repair in 27 and 22 per cent of cases respectively.

Rise in breakdowns

Official figures show that last year there were 224,225 breakdowns on England’s strategic road network up from 195,292 in 2017. That’s the equivalent of 614 every single day, before taking into account non-motorway or A roads around England and all roads in the rest of the UK.

Issues handled by providers range from the simple flat battery, running out of fuel or flat tyre to pothole-related mechanical damage and electrical faults.

AA van at breakdown
The AA was found to reach nearly three-quarters of stranded motorists within an hour and fix

The research found that across all providers, half (51 per cent) of all vehicles were either fixed permanently or temporarily at the roadside, with drivers able to continue their journey. Nearly a third of cars were towed to a garage for repairs, with breakdown operators unable to either fix the vehicle or tow it to a garage for further repairs in just five per cent of cases.

Investment worth making

Steve Huntingford, editor of What Car?, said: “Most motorists will experience a breakdown at one point or another. Standing by the roadside is never fun, so it’s worth knowing who to call to ensure you are reached quickly by a competent mechanic who will help you get back on the road as soon as possible.

“The 2019 Reliability Survey shows most motorists are reached in less than an hour, and our research found breakdown cover can cost as little as £19 for a whole year, so it’s an investment worth making.”

AA president Edmund King commented: “AA patrols go above and beyond for our members and this survey shows that their care, compassion and expertise has placed us top of the league once more.

“We continue to invest in innovation which will enhance our service; including unique equipment, specialised patrol training, as well as, new technological advances for our members.”

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