A desperate mum of a severely disabled teenager says she is at her wit’s end in trying to get help from Social Services.
Angela Boreham originally sought assistance seven years ago to help care for her daughter, Leona Bisping (13), who suffers from cerebral palsy and cannot do anything for herself.
Although she was refused seven years ago, Angela applied again two years ago and was eventually accepted, after appeal, in September.
But, three months down the line, she has still not had any home visits.
Angela, of Ridge Avenue, Burnley, said: “I am not asking for a lot. All I need is one hour every evening to help get Leona ready for bed before I go out to work. It took me so long to finally get some help, but I’m still waiting now. I feel like I am just being ignored.”
Ridgewood High School pupil Leona cannot hold anything for herself, can only breathe through a tube and is monitored throughout the night while she sleeps, by health professionals.
Angela was told by Social Services to find her own carers and private company Salvere would arrange for them to be paid through the Direct Payment method.
Angela added: “The whole system is very complicated and I’m sure lots of families are in a similar position to us.
“I just feel like we’ve been fobbed off. I have found two carers who worked at Leona’s primary school and would be willing to do it, but I’m still in the dark about when or if they might be coming. It is very worrying and frustrating.”
A spokesman for Lancashire County Council said: “We cannot comment on individual cases.
“Support can be offered to families of children depending on their assessed needs, which can change over time.
“This can take the form of direct services, or ‘direct payments’ which can be spent by the family on providing help for the child or young person.
“Once the social care assessment has been made, occasionally there are unavoidable delays in making the financial arrangements but we try to keep families informed on progress and apologise for any inconvenience.”