Self check-in kiosks to be used at Burnley General Hospital

Burnley General Hospital. Lancashire Newborn Centre.
Burnley General Hospital. Lancashire Newborn Centre.

SELF check-in kiosks, similar to those used in airports, are being installed at Burnley General Hospital.

The touch screen machines allow patients to check in for their appointments and it is hoped that the machines will help to relieve queues.

The kiosks have also been introduced at the Royal Blackburn Hospital and Rossendale Primary Health Care Centre.

Rosemary Duckworth, patient administration manager at East Lancashire Hospitals NHS Trust, said: “This is an exciting move for our patients, and a major step forward in reaching our goal to maximise the use of the most up-to-date technology in the delivery of local health care.

“It means that patients can arrive for their appointment and check themselves in. It will help save them time and in some cases even provide more privacy because details will not have to be discussed at the desk.

“It is important to note that the check-in service is just another option for patients to let us know they have arrived for an appointment and receptionists will still be on hand for any queries or for patients who’d like to confirm their appointment with a member of staff.”

Intouch with Health worked alongside the Trust to launch the self check-in project.