Care home slammed in damning report

Carers feature. Holding hand.
Carers feature. Holding hand.

A Hapton care home has been slammed in an inspection report from the Care Quality Commission, including concerns it did not adequately report allegations of abuse.

Wordsworth House Care Centre was classed as “inadequate” in the inspection report which highlighted a number of serious concerns.

We identified a number of concerns relating to allegations of abuse that had not been reported in a safe and appropriate way.

CQC report

The CQC said the home was inadequate in the safety, effectiveness, responsiveness and leading of its service.

It was also found to require improvement in the caring side of its service.

The report stated: “We identified a number of concerns relating to allegations of abuse that had not been reported in a safe and appropriate way.

“We asked the home manager to refer the concerns that had been identified during our inspection to the Local Authority safeguarding team.

The system to record, investigate and monitor allegations of abuse was inadequate. The home manager showed us a safeguarding file.

“However this contained only a cover sheet and no record of the any current or previous investigations.”

The inspection also raised concerns over the observation of medicines administration, and the monitoring of room and fridge temperatures which did not take place in line with guidance to ensure safe storage of medication.

Staff concerns were also raised about staffing numbers in the home.

The inspection also noted: “Systems to protect people from the risks of infection were ineffective.

“We saw evidence of an outbreak of diahorrea and vomiting that had not been referred to the relevant authority.

“We observed staff entering the kitchen without using appropriate personal protective equipment.

“We saw a sling in a bathroom that was stained and dirty.”

The inspectors did find positive feedback from people who used the service about the care they received in the home.

Systems to monitor incident and accidents were also found to be inadequate.

Records indicated that four records had not been signed as reviewed by the home manager.

The inspectors found evidence of some incident reports relating to people who used the service.

However, these had been left on the desk with other records. There was no evidence that any analysis of the concerns had taken place.

A spokesman for the home, which is owned by Larchwood Care Homes Ltd, said: “We are disappointed with the inspection report and are working hard to address the issues raised.

“A comprehensive action plan is in place and the home is receiving the support of senior management.

“New and experienced staff have joined the home and we have been working closely with the local authority and receiving positive feedback.

“We are confident that our actions will satisfy the CQC on a return visit.”