Top telecoms firm plans move to Weavers’ Triangle

Nigel Eastwood. (s)
Nigel Eastwood. (s)

A Burnley businessman is set to move his telecommunications company into the heart of the town’s iconic Weavers’ Triangle where his ancestors started out in the 1800s.

New Call Telecom, which is currently based in Simonstone, will occupy the engine room and the majority of the lower floor of Slater Terrace.

Managing director Mr Nigel Eastwood, whose industrialist forefathers developed Oakbank Mill, built 25 mills across Burnley, Nelson and Colne, and constructed the former workhouse at Burnley General Hospital, said he is excited about the plans and hopes to move in to the new premises around this time next year.

“It’s hard-wired into my DNA is the heritage of the area and the cotton mills.

“Clearly when the opportunity arose for me to be able to create employment in the area and in one of the iconic buildings in Burnley it was a relatively easy decision to make.

“It’s going to be about 12 months before it’s occupiable and during that period we are continuing to grow.”

Mr Eastwood said the company is expanding all the time and is about to launch in India. Over the next two years he plans to take on 400 new staff across centres in Burnley, India and London.

Last week Mr Eastwood, who in 2011 moved one of his call centres back from India to Burnley, appeared on the BBC’s One Show to talk about his love of his home town after it was crowned the most enterprising area in Britain.

“In an era when it’s far easier to knock buildings down to replace them with something modern, I think it’s quite refreshing to see the old buildings are being used. I think it’s great that some of the heritage is being retained.”

Mr Eastwood, who is a former Burnley College student, said the decision to move the call centre back from India to the UK was definitely the right one.

“That decision has been ratified. It’s been a resounding success. Our customer satisfaction levels have increased and our customer retention levels have increased.

“We’ve just taken on another 20 people, 10 of whom are apprentices. The business is not just growing organically but by acquisition, we are currently targeting acquisitions in the UK and abroad.”

In July the Express revealed New Call Telecom, which is the fastest growing home phone and broadband provider for its size in the UK, had attracted significant backing from entrepreneur and prominent City figure Dr Jerome Booth.

Mr Eastwood added: “I am extremely excited, not just for the business in Burnley but for the larger operation in London and India.”